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Top Questions

When I received the Welcome Letter, there is a Username and Password that are provided to me. What are these used for?
The Username and Passwords are validated by the D&B360 agent to ensure that you have permission to access D&B360 data. If these are stated incorrectly, you will not be able to use D&B360. They are entered into a form that the installer issues and propagated to your CRM.
How do I cross tabulate Hoover's data?
PivotTables in Microsoft Excel can be used to cross-tabulate Hoover's information in a spreadsheet.
Build a Microsoft Excel PivotTable
  1. Build a Hoover's list and download into an Excel file.
  2. On the Menu bar, point to Data and click PivotTable and PivotChart Report.
  3. The PivotTable and PivotChart Wizard will open.
  4. Follow the instructions to build a PivotTable.
  5. For additional information, refer to Microsoft Help documentation.
How do I save a company's financial charts to my computer?
The charts on Hoover's Financial pages can be saved to your computer. Three chart styles are offered: BarLine, and Area.
Export and Save Chart
  1. For a financial chart, choose a chart type (bar, line, or area)
  2. Right click on the chart.
  3. Select Save Image.
  4. Do one of the following:
  • ​​To view the chart, select Open With, click Browse, and choose a display program (like Picture and Fax Viewer).
  • To save the chart to your computer, click Save File.
Why may there be fewer than 500 companies on the FORTUNE 500 list?
Hoover's coverage includes every member of the FORTUNE 500 at the time the list is announced. But companies are changeable entities. They are bought, sold, merge with other companies and even go out of business.

When a company ceases to exist for any reason, Hoover's stops covering it actively and that company will disappear from the FORTUNE 500 list in Build A List. Historical profiles for these companies are available on Hoover's, but they will not display in the FORTUNE 500 search results.
What is an industry?
Industries are categories of business activity, like health care, mining, computer hardware, agriculture. They are used to find leads that are in the same line of business. Lead Builder also includes government agencies, non-profits and schools under industries.
You identify industry categories for a lead list by choosing industry codes from any of three industry classification systems that are offered on Lead Builder - Hoover's Industries, SICs or NAICS. 
Hoover's Industries: Hoover’s Industries is a proprietary classification system that is easy to use and complements the Lead Builder database. It uses word descriptions to classify activities.
SIC Codes: The Standard Industrial Classification was developed by the US government in the 1930s. It uses a combination of four-digit codes and word descriptions to classify activities. Lead Builder’s expanded eight-digit SIC Codes add four digits to the end of the standard codes so you can drill down into more specific industries.

NAICS Codes: The North American Industry Classification System was developed jointly by Canada, Mexico and the US in the 1990s. Designed to replace SICs, it focuses service and technology economy industries. NAICS use a combination of six-digit codes and word descriptions to classify activities.

Contact Us

Our Customer Support Teams are available to help you with any technical site issues or questions regarding your subscription.

United States:
 800-486-8666 Monday through Friday
Contact: US Customer Support


United Kingdom and Ireland:
+44 (0)845 145 1700 or 012476530 (Republic of Ireland) 8:30 to 17:30 GMT Monday through Friday
Email: UK Customer Support Team 


13 23 33 8:30 am to 7 pm Australian Eastern Time, Monday through Friday
Email: Australia Client Services Team 

Add a Company to Hoover's: Click Here
Update a Company's Information: Click Here