Dun and Bradstreet is committed to a high level of customer satisfaction. An efficient support process is combined with a communication service level agreement to give our customers quality support.

To submit a support ticketClick Here. You will be prompted to enter your e-mail address and then fill out a form.

For support escalation, send an email to D&B360ProductManagement@DNB.com

The communication SLA(Service Level Agreement) is as follows:
Initial Response: The maximum time frame for initial response for all inbound issues is 4 hours.
Ongoing Communication: SLA Determined with the customer.Based on mutual agreement of the severity of the issue.

The communication SLA is based on normal business hours, which are considered to be: 8AM - 6PM local time, Monday through Friday Excluding D&B holidays.