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Top Questions

We are an early Office 365 customer licensed for O365. As such, we inherited our ‘vanity’ domain names. Will that impact the installation of D&B360 Online, especially when we try to connect the installer to our CRM?
It might. If normal Office 365 connections are used, you would use the convention <username>@<companyname> But in this case, you may not use this convention. You would have to designate ‘Office 365’ as your Connection Type and use your ‘vanity’ domain name for your credentials.
As a CRM Administrator, I can do anything inside the CRM, but I am still denied access to D&B360. Why is that?
You must have Security Role D&B Administrator or D&B User defined in order to access the product.
What browsers are supported with version 3?
Note: Supported browser information is maintained in the D&B360 for MSD Release Notes.
  • IE8, IE9, & IE10
  • Firefox
  • Safari
  • Chrome Google
Will there be any changes to the Informatica Secure Agent?
The current configuration will be maintained with Informatica. Both the external D&B360 agent and the locally installed agent will communicate with the Informatica secure agent. Eventually, we are going to migrate batch processing from Informatica to a process written and maintained in-house.
How long does the install process take?
It should take approximately 15 minutes, assuming a reasonable response time, plus the time it takes to configure the system.

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Dun and Bradstreet is committed to a high level of customer satisfaction. An efficient support process is combined with a communication service level agreement to give our customers quality support.

To submit a support ticketClick Here. You will be prompted to enter your e-mail address and then fill out a form.

For support escalation, send an email to D&

The communication SLA(Service Level Agreement) is as follows:
Initial Response: The maximum time frame for initial response for all inbound issues is 4 hours.
Ongoing Communication: SLA Determined with the customer.Based on mutual agreement of the severity of the issue.

The communication SLA is based on normal business hours, which are considered to be: 8AM - 6PM local time, Monday through Friday Excluding D&B holidays.